Refund Policy

Eligibility

To be eligible for a return, items must be:

• Requested within 30 days of the delivery date
• Unused, unwashed and in their original condition
• Returned with tags and original packaging where possible
• Accompanied by proof of purchase (your order number)

How to start a return

1. Contact us with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
3. Once your return arrives and is inspected, we'll email you to confirm your refund or exchange.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos, and we'll send a replacement or a full refund at no extra cost to you.

Exchanges

Need a different size or style? The fastest way is to request an exchange when you contact us; we'll guide you through it.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. Original shipping fees are non-refundable.

Non-returnable items

• Gift cards
• Items marked as final sale
• Items that have been worn, washed or damaged after delivery

Cancellations

Orders can be cancelled for a full refund if they haven't shipped yet. Contact us as soon as possible.