Shipping Policy

Order processing

Orders are processed within 3–5 business days (Monday to Friday, excluding public holidays). During sales or busy holiday periods, processing may take a little longer. You'll receive an email as soon as your order ships.

Delivery times

Once shipped, most orders arrive within 6–10 business days. Delivery times are estimates provided by our carriers and are not guaranteed. Remote areas may take longer.

Shipping costs

Shipping is free on orders containing 2 or more items. For single-item orders, the shipping cost is calculated and shown at checkout before you pay.

Order tracking

When your order ships, we'll email you a tracking number and link. Tracking information can take 24–48 hours to update after dispatch.

International orders

Orders shipped outside [your country] may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the order total.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible; we can update it only if the order hasn't shipped yet. We aren't responsible for orders delivered to an incorrect address provided at checkout.

Lost, delayed or damaged parcels

If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, please contact us with your order number and photos (if damaged). We'll work with the carrier and make it right.